Retain More Customers. Without Burning Out Your Team.
Ghosti handles CS communication, renewal prep, and health monitoring so your team can build relationships instead of chase admin.
Sound familiar?
These are the problems Ghosti was built to eliminate.
Churn signals get missed.
By the time a customer goes quiet, the decision to leave is often already made. Your team can not watch every account every day.
High-touch communication is unsustainable.
QBRs, onboarding check-ins, renewal prep, expansion conversations - the right CS motion requires writing the team does not have time for.
Renewal surprises should not exist.
A renewal that catches you unprepared 30 days out is a retention failure. Proactive sequencing should start 90 days in advance.
What Ghosti does for Customer Success
Configured specifically for how your business works.
Churn Risk Monitoring
Ghosti watches engagement signals and flags at-risk accounts before they churn. It drafts the re-engagement outreach while there is still time.
QBR Prep & Summaries
Ghosti pulls account context and drafts QBR talking points, summaries, and follow-up emails - cutting QBR prep from hours to minutes.
Onboarding Milestone Touchpoints
Ghosti drafts onboarding check-in emails tied to product milestones. Consistent, personal, and nothing falls through the cracks.
Renewal & Expansion Sequences
Ghosti builds renewal outreach starting 90 days out and surfaces expansion opportunities with ready-to-send conversation starters.
Daily CS Briefing
Every morning, Ghosti surfaces the accounts that need attention today - at-risk, upcoming renewals, silent accounts, and open tasks.
Deep Account Context
Ghosti keeps a full picture of every account - usage, history, sentiment, key contacts - so every customer interaction is informed.
Works with the tools you already use
Ghosti also works by role
Ready to get started?
Tell me about your customer success business and I will show you exactly what Ghosti can handle for you.